Different by design
When you become a Cordial client, our team of experts provide you with a custom onboarding experience unique to you, your business, and most importantly, your goals. From training and implementation to deliverability and strategy, we are committed to providing you with an engaging experience every step of the way.
How many times have you heard “your success is our success”, and subsequently had less than successful experiences? At Cordial, we really mean it. Our number one goal as an organization? Creating advocates. We believe strongly that once an advocate, your growth and long-term partnership will come naturally. From the beginning, every client is assigned a Client Success Manager dedicated to learning your business, your customers, your goals and key challenges throughout the lifetime of your partnership with Cordial.
Cordial’s dedicated, in-house deliverability team ensures your messages make it to the inbox by creating a personalized plan designed to ramp, improve, and monitor your deliverability reputation and key KPI’s for the lifetime of our partnership.
Training and Support
Cordial’s end-to-end training and support ensures that our clients are expertly trained through live sessions, on-demand videos, a robust knowledge base and a rock star support staff.
Cordial makes migrating platforms easy by removing all the guesswork. Our team uses a proven methodology to plan and execute successful implementation for all of our clients. The result of this methodology? Enterprise brands implemented and mailing within 30 calendar days from signature date. Yes, really.
Cordial’s power and functionality is unparalleled and our Solutions team advises clients through simple implementations or complex custom integrations.
We’re big believers in the power of constant improvement here at Cordial and refuse to let our clients settle for anything less than the best. With years of industry experience across personalization, optimization, customer service, email, data management and technology stack integrations, our team will coach, challenge and encourage you and your teams to take calculated risks, implement new programs, reduce noise and stay hyper focused on goals.