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2025 Gartner® Voice of the Customer for Multichannel Marketing Hubs

In our opinion, the Gartner® Peer Insights™ Voice of the Customer is a powerful barometer of what today’s marketers value most in their multichannel platforms, and which vendors are delivering. In the 2025 report, we believe you'll discover how real customers rate vendors on overall experience, capabilities, and support. Cordial is proud to be recognized in this year’s analysis, which we feel reflects strong user satisfaction and trust in our platform.

Report attribution and relevant disclaimers: Gartner, Voice of the Customer for Multichannel Marketing Hubs, Peer Contributors, 23 May 2025, GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

    In this report, we discovered:
  • A peer-driven look at the recognized vendors in multichannel marketing hubs
  • Insight into what’s driving adoption and retention in a crowded category
  • Why customer satisfaction is becoming a critical differentiator
  • How Cordial is helping brands orchestrate smarter, more personalized marketing across channels